Shipping and Postage, and our Frequently Asked Questions
If you still have any unanswered queries after reading the below, feel free to email us directly and we'll get back to you as soon as we can.
Regular postage - $10
Express postage - $15
Art Prints (large letters) - $5
Postage pricing varies on weight, and is capped at $10.00 for any purchase being sent within Australia. For small and lightweight items, postage is a set rate of $5.00. Under this method of postage, Art Prints and our Collectible Pins are sent as a letters and lightweight parcels. There is no tracking available for this method of postage, and no responsibility is taken for late or missing deliveries. If you require tracking, please select the $10 postage option at checkout.
All other items purchased are sent parcel post, and a tracking number is supplied with each order. This method of postage is a flat rate of $10. Express postage is available for a flat rate of $15, and priority is always given to Express Post orders to get them out and on their way as soon as possible.
Orders are normally sent the following business day, but during busy times there can be delays of up to 3 business days. If you have any concerns with receiving your order in a tight timeframe please select the Express Postage option at checkout, or email us with further questions.
Standard International - $25 for parcels under 500g, $40 for parcels over 500g.
All orders sent internationally are priced based on weight. Orders under 500g are charged $25, and all orders over 500g are charged $40. This is for postage to the U.S.A, the United Kingdom, Europe and some countries within Asia. In most cases, the Standard International method is used with Australia Post to deliver your order. You will be supplied with a tracking number to help you follow your parcels journey from Sydney to wherever you are in the world. If the country of shipping does not accept this method, the next closest option will be chosen.
If you have any questions or concerns regarding your shipping, please get in touch prior to placing an order.
Re-Delivery and Postal Issues
If there are issues surrounding your order, we will do everything we can to solve the problem through working with Australia Post. Please ensure all of your contact details are correct at the time of placing your order, as McKean Studio is not responsible for incorrect postage details. In the case of a redelivery needing to occur, the customer will pay all additional postage fees. In the rare case that items are not delivered, we will fully investigate with Australia Post, and the outcome will be determined on a case by case basis.
Please note that at this stage we are unable to accept change-of-mind returns or exchanges on any items in the McKean Studio store. We work hard to ensure our product photographs provide a true representation of each item, and provide measurements of items where necessary. If you are unsure of an item, please contact us prior to purchase so we can answer any questions you may have. In the case of an item arriving damaged or faulty, please contact us within 7 days of the date of delivery to discuss an exchange or replacement.
We accept VISA, MasterCard and American Express credit cards as payment in our online store. We also accept PayPal.
Please note, we do not wholesale our items. All products are exclusive to our online store mckeanstudio.com. Due to the limited, hand-made nature of the majority of our products we choose to retail directly to our customers.
Receipts & Gift Purchases
All purchases online at mckeanstudio.com are provided with an Order Confirmation and an Order Sent receipt. No additional invoice or paper receipt is sent with orders, to save on paper. If you are purchasing for a gift, there is no pricing or invoice sheet included in the order, and we are happy to send directly to the gift recipient.